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Refund Policy

Legal disclaimer

The information provided on this page is intended as a general overview of Grainline Woodworks’ refund policy. It does not constitute legal advice and should not be relied upon as such. Every business has unique circumstances, and we encourage you to seek professional legal guidance to ensure your policies comply with applicable laws and regulations in your jurisdiction.

Refund Policy - the basics

Grainline Woodworks is committed to craftsmanship, transparency, and customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for products purchased through our website or directly from our workshop.

This policy is designed to clarify the legal relationship between Grainline Woodworks and our customers regarding refunds and returns. As a Canadian business, we aim to comply with relevant consumer protection laws, including those outlined under the Competition Bureau of Canada and Alberta Consumer Protection Act.

What's Included in Our Refund Policy

Our refund policy covers the following key areas:

  • Timeframe for Refund Requests
    Customers may request a refund within 14 days of receiving their product. Requests made after this period may not be eligible unless the item is defective or damaged.

  • Conditions for Refunds
    Refunds may be issued under the following conditions:

    • The item arrived damaged or defective

    • The wrong item was delivered

    • The item was not as described on our website or in direct communication

  • Refund Type
    Depending on the situation, refunds may be:

    • Full: If the item is returned in its original condition and meets the criteria above

    • Partial: If the item shows signs of use or damage not caused by shipping or error

  • Return Shipping
    Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, product defect).

  • Custom Orders
    Due to the nature of handcrafted and custom-built items, custom orders are non-refundable unless they arrive damaged or significantly deviate from the agreed specifications.

  • Pickup Returns
    If a product was picked up from our residential workshop, returns must be arranged in advance. Accessibility accommodations can be made upon request.

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